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May 18, 2007
Dell
I purchased from Dell ... well, not the computer, but Sony Memory Stick PRO Duo 1GB because they provided the best price. Few days ago after they acknowledged my order and charged my credit card I received no shipping info. After long email exchange I finally reached my wife by phone (I am in Stanford now) and she checked the mail and confirmed that the order had been received.
My last email to Dell Customer care (the meaningful part of it):
> Dear Victor,
>
> Thank you for contacting Dell Customer Care.
>
> I have been unable to locate a customer number created for you, or any new orders placed with
the information you have provided. Please contact the Online Sales Department for this. Their
> number is 1-800-387-5752 using extension 8056.
>
Actually I reached my wife today (I am in the long business trip) and she checked the mail
and found a memorystick here.
Still I find it rather surprizing the bizarre way Dell tracks the customer' orders or
the customer' history given that I provided all the available information.
On the other hand, It may be not that surprizing or not surprizing at all if Dell
actually uses the Micro$oft crapware it recomments to the customers.
This story definitely is worth of my blog :-)
What can I add:
Buying from Dell: they will lose your order. This is certain. The only uncertainty is if they lose your order before filling it or after. So far I was lucky.
Posted by Victor at May 18, 2007 10:27 AM